All booking phone calls in good hands

New feature release! No more phone calls or messages about appointments. Zymego Call lets you focus on patients who need help with other matters.

Increased availability. Less admin.

Clinics receive hundreds of phone calls every day, often related to managing bookings. This means that staff are tied up managing bookings, instead of advising patients, and patients struggle to get through on the phone. Zymego Call solves the problem in a completely new way. With our interactive phone menu, patients can reschedule and cancel their appointments directly over the phone, without burdening staff. This means more time for patients who need triage and guidance before visiting the clinic. No manual work is required on your part, Zymego Call takes care of it.

Skip long call queues

When all booking calls are handled by us, you'll get shorter call queues. Those patients who want to reschedule or cancel can do so over the phone using our interactive phone menu, instead of leaving messages or speaking with staff. Simply put, it works the same as  Zymego's web app, but over the phone, and there's no manual work required from your end.

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Quick help for patients

Many patients experience difficulties getting through when they call, even though the staff work quickly and do their best to handle the incoming calls. When patients who want to manage their bookings, can do so themselves, availability increases for those who need assistance from your clinic team.

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Collaboration with call system providers

To create a seamless flow for you and the patients, we collaborate with call system providers. The way it works is that the call system forwards calls to Zymego, and we can also forward the call back to the telephone system if needed. It's as simple as that.

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Smart logic for all appointment types

Thanks to our smart booking logic, Zymego is suitable for all types of appointments. Download the PDF for more information or book a demo with us.

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Does Zymego work with our patient record system?

By integrating Zymego with your electronic patient record system (EPR), we can handle all bookings automatically while you continue working in the EPR system. Our solution updates the appointment in the EPR system when the patient changes their appointment in our web app.

We integrate with Emis Web, SystmOne, Vision, and soon Cerner and Epic.

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Easy to get started

Getting started, only takes a 60 minute meeting with the staff responsible for appointment management. We connect Zymego to your clinic in collaboration with your electronic patient record (EPR) system. You continue working in your EPR system as normal, and Zymego works silently in the background.

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Integrations with several EPR systems

By integrating Zymego with your electronic patient record system, we can manage all bookings automatically.

Frequently asked questions

Through our advanced booking logic, Zymego can handle a wide variety of cases. You set up the rules that should apply to different appointment types and Zymego follows them. Since we are able to set up specific rules for each appointment type, we can ensure that all bookings are handled correctly, adapted to different types of requirements related to your appointments.

We see all clinics as long-term partners, in this way we can help you and your patients in the best possible way. Zymego was founded as a response to the problems that one of our founders discovered as a doctor in his clinical work. Our goal is to create value for you, for your patients and for society at large. To reach that goal, our team is always close at hand and is responsive to how you experience our solution. We are constantly developing the solution and adding new smart features, which is why we place great emphasis on listening to the clinics that use Zymego. Your valuable suggestions for improvements help us provide the best possible service to you and your patients.

Zymego is the only solution that automatically fills late cancellations, working to the rules that you have set-up. We manage appointments and scheduling in a completely new way. Through very advanced booking logic, we can handle many more appointment types and complicated booking cases than most other solutions. In addition, we reduce the number of cancellations by offering patients a smart option where they can request days that suit them. All these features are completely unique to Zymego. However, it is perfectly possible to use Zymego in parallel with your current booking portal if required.

We handle personal data in accordance with the GDPR and cooperate only with European IT providers for encryption and storage of personal data. In order to offer our customers and their patients safe and secure services, we continuously follow the latest safety recommendations. Furthermore, we have limited the handling of patient data to include appointment data only.

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